Internet Security Mac 8.0 Real-Time Scanning breaks Wine apps

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  • Problem
  • Updated 10 months ago
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  • (Edited)
Hi there,

After upgrading to High Sierra, I uninstalled the old version of Internet Security and installed the new one. All security features load fine.

Now while Real-Time Scanning is turned on, any app based around Wine (for running Windows apps) will not load up properly and gives an infinite hang during the shutdown process. I can find the Wine processes and dependancies running in Activity Monitor, force quit them, but the shutdown process still won't ever be completed and I have to force-turnoff the Mac by holding the power button.

It happens solely on Wine processes, both through regular Wine or a Wrapper (such as Wineskin, CrossOver, etc). All other apps appear to work fine.

Also, this happens only if the system drive is formatted as APFS, and not on HFS+.

The only way for me to start those apps now, is to temporarily disable Real-Time Scanning, then start the Wine based app, and once the Wine based app has loaded, I can safely turn on Real-Time scanning again while the app is running.

My setup:
MacBook Air 13' (Early 2015)
MacOS High Sierra 10.13.1
Trend Micro Internet Security Mac 8.0.1234 (with all updates as of today)
System scans give no treats, all permissions are alright, and caches were cleared

So to sum it up:
1: Wine or apps that use it crash and/or leak catastrophically on Mac's with the exact combination of High Sierra, the APFS filesystem, and Real-Time Scanning on.
2: Crashed processes will leave residue in the background that crashes (kernel panic?) the system into not shutting down, the grey progress wheel is shown forever.
3: The only way to start those Wine apps without panicking the system is to turn off Real-Time Scanning before starting one such apps.

I hope a technician reads this and can look into it.

Sincerely,
Niek N
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Slaz

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Posted 10 months ago

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TM_JustineM, Employee

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Hi Slaz and welcome to the community.

Apologies for the inconvenience that you are encountering. Since you are encountering this issue when the real time scanning is turned on, please click on this link for you to add the Wine applications on the exception list of the Trend Micro Antivirus for Mac. Then click on the Using Scan Exception List for you to see the steps on how you can add the Wine applications.

Configuring the Scan Settings of your Antivirus for Mac

If the issue still persist you can contact our chat support for real time troubleshooting, only if the issue still persist.

Chat Support

Please let us know how this goes, we will wait for your reply.

Thank you and have a great week!

Trend Micro Home Users Community
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Slaz

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Hi there,

Adding exceptions didn't work for me. I tried all available options including adding the apps themselves to the Folders list, and some of the individual .sh scripts that start the processes to the Files list.

The problem seems to be occurring after processes of these apps are loaded into memory and not when they're initially opened.

I suppose Real-Time Scanning checks running processes in some way? Something may go wrong there?

Either way, I'll try Chat Support later today as the problem seems to go very deep and technical.

Thanks for the suggestion though,

Sincerely,
Niek N
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TM_Von, Employee

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Hi Slaz,

Thank you for the information. That would be the best option right now. You can contact our Chat or Phone support for easier troubleshooting. You may refer to the link below on how to contact our support. 

Ways to Contact Support

Thank you and good day!

Trend Micro Home Users Community

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