Installer won't download as instructed

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  • Updated 5 months ago
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I have downloaded the Installer for my renewal and when opened it starts to download and then just pops up with a small dialogue box, completly blank with a red dot left side middle with white cross in it, ie a cancel sign. I also find I am using version 10 even though I renewed last year. Any ideas??
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ivison

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Posted 5 months ago

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Tom Emmelot, Champion

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Hi ivison  
Welcome to TM Home users Community, a public site where volunteers try to help each-other , also there are TM Employees that can give answers, that is only at working hours. I am just a volunteer!
All the downloads are here:
http://downloadcenter.trendmicro.com/ 
Kind regards,
Tom
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TM_X, Official Rep

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Hi ivison, 

You'll find the installer of the in this link: 

Installing Maximum Security

A stable internet connection is required when downloading the program to ensure that there will be no corrupted components. Also, upgrading the program to the latest version is done manually. 

Let me know how it goes. 

^X
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ivison

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Went well till untill Part 2 b but  User Account Window did not appear, no further action from installation but obviously still running in the background as mouse is flickering on screen. Am going to switch off Lap top in order to close it down. Any ideas?
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Tom Emmelot, Champion

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Hi ivison

Is there a other AV/Malware scanner on your PC?
Programs to remove before installing Trend Micro Security
https://esupport.trendmicro.com/en-us/home/pages/technical-support/1061023.aspx 
If so put them off or uninstall then first. 
 
Kind regards,
Tom
(Edited)
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TM_Malik

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Hi ivison

Please call us at 1-800-653-607 Option 2 since you are subscribed to Premium Support.

Thank you and sorry again for the trouble.

Regards,

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