Installation with Windows XP

  • 1
  • Problem
  • Updated 3 weeks ago
  • Solved
I want to protect an older PC that runs on Windows XP. But I don't get the software installed. When I'm prompted to run the application TTi_12.0_MR_Full.exe nothing shows up that allows me to install the software
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Posted 3 weeks ago

  • 1
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TM_Jean, Employee

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Hi frnsjgr and welcome to the Community!

Unfortunately, Windows XP Operating System is no longer supported and is no longer compatible with the latest version of Trend Micro. We recommend our customers to upgrade to a higher, modern version of Operating System that provides more stability and security. You may refer to the link below for more information.

Trend Micro's official statement for Windows XP's Consumer End of Support (EOS)

All the best,

Trend Micro Home Users Community
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Tom Emmelot

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Hi frnsjgr

Welcome to TM Home users Community, a public site where volunteers try to help each-other , also there are TM Employees that can give answers, that is only at working hours. I am just a volunteer!
If you follow the link that TM-Jean provided, you also find  XP download version!

Kind regards,
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Thanks Tom, I'll try that
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TM_Kaye, Employee

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We will be waiting for your updates frnsjgr

Just to inform you, if you encounter any issues with the installation of the older version of the program, we no longer have the tools to resolve it. This is because the tools that are being developed is for the newest version of the program and Microsoft has already ended its support for Windows XP. You may consider upgrading the operating system of your device.

We are sorry for this inconvenience and thank you for understanding. 

Trend Micro Home Users Community