Installation stalled

  • 1
  • Question
  • Updated 2 years ago
  • Answered
I am trying to install maximum security. I get through to the installation, then it gets stuck at 25%, copying files and preparing framework. It has been at the same place for about an hour
Photo of aejdnoble

aejdnoble

  • 80 Points 75 badge 2x thumb

Posted 2 years ago

  • 1
Photo of TM_L

TM_L, Official Rep

  • 15,740 Points 10k badge 2x thumb
Sorry to hear that you're having problems with your Maximum Security installation. We suggest uninstalling your Maximum Security by using our Diagnostic Toolkit, and reinstall Maximum Security to reset the program and patterns. Here are the online help docs to help you:
  1. Uninstalling Trend Micro Security software using the Diagnostic Toolkit

  2. Installing Maximum Security 10 (2016)
Please let us know if the above solutions resolve the problem you're encountering.

Also, thank you for being a subscriber of our premium support service! Premium Service Plan gives you 24x7 priority access to a Trend Micro support specialist. For the installation issue you're having, you can optionally call the Premium Service hotline directly to speak to someone live, who is also equipped with advanced tools to quickly diagnose and resolve your issues. Please find the premium service phone number in the "Call Premium Support" section in this page.

Thank you!

Trend Micro Home Users Community
Photo of aejdnoble

aejdnoble

  • 80 Points 75 badge 2x thumb
Thanks for the help, still stalled at 25%. Will call for support
Photo of TM_L

TM_L, Official Rep

  • 15,740 Points 10k badge 2x thumb
@aejdnoble Just a quick checkup -- were you able to get help from our Premium Support Center to resolve this issue? Thanks.

Trend Micro Home Users Community

This conversation is no longer open for comments or replies.