Sorry to hear that you're having problems with your Maximum Security installation. We suggest uninstalling your Maximum Security by using our Diagnostic Toolkit, and reinstall Maximum Security to reset the program and patterns. Here are the online help docs to help you:
Please let us know if the above solutions resolve the problem you're encountering.
Also, thank you for being a subscriber of our premium support service! Premium Service Plan gives you 24x7 priority access to a Trend Micro support specialist. For the installation issue you're having, you can optionally call the Premium Service hotline directly to speak to someone live, who is also equipped with advanced tools to quickly diagnose and resolve your issues. Please find the premium service phone number in the "Call Premium Support" section in this page.