Installation is crap. Wastes time. Keeps users apprehensive and confused.

  • 1
  • Problem
  • Updated 2 years ago
  • In Progress
Your installation is crap. I've installed on two computers and both time it goes into an endless loop while removing old version. I clawed my way through and luckily, without any program feedback, restarted the pc and eventually an your icon appeared, which I opened and was able to continue installation. You're experts. You brag. But you can't do a simple install correctly?
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proulx.cecil7

  • 70 Points
  • frustrated & disappointed.

Posted 2 years ago

  • 1
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TM_Claudia, Employee

  • 10,842 Points 10k badge 2x thumb
We understand your frustration. Removing old version takes some time especially when there are opened programs which some of the components are attached to and are being removed. Sorry for the inconvenience it may caused. Is everything working fine now? 

As a valued Premium customer, we would like to inform you that you can call our Premium Support Hotline 24x7. One of our engineers will be working with you until your issues get resolved. You can find the Premium Support Hotline number at the bottom right of this page.

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