installation incomplete

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  • Problem
  • Updated 4 years ago
  • Solved
I tried installing maximum security 2015 and a "Installation Incomplete" message came up:

The computer has not started running a service needed by the installer. (error code: #1603, 3002, 0xe01a000f)

Help please!
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Ariel, Champion

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Posted 4 years ago

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TM_Claudia

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Official Response
We have a support article that addresses this issue. Give this a try and let us know if resolves your problem.

"Error code: #1603, 3002, 0xe01a000f" error message appears
(Edited)
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Ariel, Champion

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Hi Claudia,

Thanks for providing the help page. My husband and I tried the MANY steps after dinner and were able to finish the installation. Thanks very much!!

BTW, I see "beta" in the title of this discussion forum. Is this forum now official?

Ariel
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TM_Claudia

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Glad to know the installation completed!

Regarding the beta label, this is a new forum and we are incrementally introducing the service to our customers. Once it is running smoothly, we'll remove the beta label. With that said, this forum is an official Trend Micro support service. Please feel free to post when you need help in the future. Thanks!
(Edited)