Initial scan not working

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  • Updated 2 years ago
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I have tried to run a scan on my laptop for the first time after install. It says it is scanning, although won't go past o%. On the screen it says it is "scanning for Trojan horse programs.....PE_NIMDA.E".... It has not progressed past this point for 1/2 hour.
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Posted 2 years ago

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woodartisan55, Champion

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Try stopping the scan and do a restart on you device, then restart the scan. This just seems to happen sometimes.
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TM_Claudia, Employee

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Hi woodartisan55, thanks for the advice! It's a good solution to resolve.

Hi ben.adcock01, as above reply, you may restart your computer and perform the scan again. Here's a reference for the detailed steps and other solutions: Scan does not finish and you cannot turn off Trend Micro Security software 

If the problem persists, please send us a screenshot of scan window and provide basic PC info, and we'll be glad to assist you further.

Trend Micro Home Users Community