INFORMATION THERE BUT UNOPENABLE

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  • Updated 5 months ago
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Trend Micro Maximum Security program is not allowing Adobe Acrobat Reader DC software to download and that prevents me from being able to open .PDF files and attachments. How do I change settings to allow software downloads?
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airexcel

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Posted 5 months ago

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TM_Victor, Employee

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Hi airexcel,

Thank you for posting your concern here and welcome to the Trend Micro Home users community!

Regarding the software that you are trying to download and install, are you downloading it from the Adobe Acrobat Reader DC download page?

If not, please try this link - https://get.adobe.com/reader/ 

Please be sure to uncheck the check boxes for "Optional offers" to avoid conflicting softwares to be downloaded and installed on your device before clicking on the install now button. 

If this would still not fix the problem, please provide us screenshots of the issue that you are encountering on your next reply so that we can assist you further.

We hope this helps! Thank you and have a great day! :)

Trend Micro Home Users Community
(Edited)