Ineffective Site Blocking

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  • Updated 3 years ago
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Even after blocking the online games option under parental control, I am still able to open some online games. Wonder why that's happening.
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Posted 3 years ago

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TM_L, Official Rep

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Thank you for reporting this issue in our support community! For your issue, Parental Controls feature should block online games when you enable the feature and check the following item on:
Website Filter Rules- Shopping and Entertainment - Games

You can refer to the link below to make sure detailed steps of the setting:
Using the Parental Controls feature of Trend Micro Security

After confirming, if the problem persists, could you provide a bit more detail (e.g. the URLs of you still able to open some online games,  the problem happened on which browser), so we can understand more background before recommending a solution.

You can also check out this article for step by step directions on how to add URLs on the block exception list:
Configuring the Exception List of Trend Micro Security software - refer to "Add Or Block Websites"

Please try and let us know if this resolves your issue. Thanks!

Trend Micro Home Users Community

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