Incorrect Labeling of joomla website as containing a virus - when it doesn't

  • 1
  • Question
  • Updated 2 years ago
  • Answered
  • (Edited)
So...I have disabled Trend Micro and will probably cancel the subscription. You have incorrectly labeled the file media/system/js/mootools-core.js on Joomla sites as containing a virus and it is affecting anyone using your product, including myself. Since I need access to a number of joomla based sites for my job, Trend Micro is a problem. I'd suggest you look into it. There are alot of complaints popping up in the Joomla forums.
Photo of richardgcalo

richardgcalo

  • 80 Points 75 badge 2x thumb

Posted 2 years ago

  • 1
Photo of richardgcalo

richardgcalo

  • 80 Points 75 badge 2x thumb
PS. Yes, every joomla website is affected by this labeling.
Photo of TM_Paul

TM_Paul

  • 592 Points 500 badge 2x thumb
Hi Richard,

We understand that your javascript is being labeled by Trend Micro as a virus, this happens when a process is doing something suspicious, this can be prevented by adding it in the exception list. 

You may click on the link below for the instructions:
https://esupport.trendmicro.com/en-us/home/pages/technical-support/1059964.aspx

Thanks,
(Edited)