Just renewed our annual subscribtion but TTi_11.0_HE_Downloader...exe won't run, error message says not compatible with our operating systen (Windows XP). We've had Trend Micro for 4-5 yrs. Can you assist in downloading this? I've removed Trend Micro Maximum program from my computer also.
Thank you so much for being a long-time Trend Micro product user!
Unfortunately, Microsoft has formally announced that all official support for the Windows XP OS ended on April 8, 2014, which includes all bug fixes and vulnerability patches. Since new vulnerability that may be discovered or targeted at Windows XP will not be addressed by Microsoft, it has become increasingly difficult for Trend Micro to keep users safe on this operating system.