Incompatible this Year?!

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Just renewed our annual subscribtion but TTi_11.0_HE_Downloader...exe won't run, error message says not compatible with our operating systen (Windows XP). We've had Trend Micro for 4-5 yrs. Can you assist in downloading this? I've removed Trend Micro Maximum program from my computer also.
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btmthiegs

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Posted 2 years ago

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TM_Claudia, Employee

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Thank you so much for being a long-time Trend Micro product user! 

Unfortunately, Microsoft has formally announced that all official support for the Windows XP OS ended on April 8, 2014, which includes all bug fixes and vulnerability patches. Since new vulnerability that may be discovered or targeted at Windows XP will not be addressed by Microsoft, it has become increasingly difficult for Trend Micro to keep users safe on this operating system.

Therefore, we encourage you to upgrade your computer to a higher operating system which will provide greater stability and security. You may refer to following help page for more information: "Installation Stopped... Switch to a computer with a supported operating system" error message

For assistance in upgrading your Windows version, please contact Microsoft Support on this page.

We are sorry for any inconvenience caused.

Trend Micro Home Users Community
(Edited)

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