Incompatible Software Found

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Cannot install Maximum Security: Incompatible Software Found; TrendMicro OfficeScan 8.0 SC version. Next message is: 'This action is only valid for products that are currently installed. I then followed instructions for manual removal (1039283.aspx) but still get same error.
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Posted 3 years ago

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Thanks for contacting here! We are sorry that we are not able to help to remove Trend Micro OfficeScan here since it's one of our enterprise product. Our community currently is only for Home users, many apologies that we do not have enough knowledge to help you on this case.

Please contact our Business Support Center to resolve Trend Micro OfficeScan issue. Here's the contact information:
Contact Support - Choose "United States & Canada"

After removing the Trend Micro OfficeScan, please try to install your Maximum Security again. Here's a reference doc for the steps: 
Installing Maximum Security 10 (2016)

Thanks and please let us know if you have more questions about Maximum Security!

Trend Micro Home Users Community

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