I'm having issues with my Trend Mirco freezing at 79% when doing a scan.

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  • Updated 7 months ago
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I'm having issues with my Trend Mirco freezing at 79% when doing a scan on all setting despite me resting my computer. It has been occurring for months and I have been expecting a software update to fix the problem but no luck. Can TrendMicro please email me a solution. Thanks Louis Esposito
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lesposito

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  • Not impressed that software updates does not fix the problem.

Posted 7 months ago

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TM_VEN, Employee

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Hi lesposito and Welcome to the Community!

Thank you for reaching us. We apologize if you are experiencing this problem with your Trend Micro Program. It is a known problem with the program and we release a hotfix for this issue. just click the link below to follow the instructions on how to use it.

[Hotfix] Scan hangs at 70% to 80%


Hope this helps and have a great day ahead!


Trend Micro HomeUsers Community
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woodartisan55, Champion

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Here's a reply from one of the Trend Micro techs from 4 weeks ago:

 
Thank you for letting us know about this issue that you encountered. Apologies for the inconvenience.

We have already created a workaround for this kind of issue. Please follow the steps below:

STEP 1: Disable Trend Micro Security

  • Press the Windows button and letter "R" both on your keyboard at the same time to open the Run Console
  • Once the Run Console is open, type: supporttool
  • Doing that will open the Trend Micro Diagnostic Toolkit. Once open, go to (C)Uninstall and then click on "5. Stop all components"
  • Wait for 3 minutes for the toolkit to disable the program.



STEP 2: Run Hotfix

  • Please click here to download the Hotfix.
  • Once the hotfix is downloaded, right click on the file and then select "Run as administrator".
  • Accept the License Agreement and click the Next button.
  • Click the Install button.
  • Click OK when a warning window opens.
  • Restart your computer.
  • Open the Trend Micro program on your computer and then replicate the issue by running another scan.

I hope this helps! Should you have any other concern, please do not hesitate to reach out to us.


I hope that it works for you. Good luck!!

(Edited)