I'm having issues with my Trend Mirco freezing at 79% when doing a scan.

  • 1
  • Problem
  • Updated 1 year ago
  • Acknowledged
I'm having issues with my Trend Mirco freezing at 79% when doing a scan on all setting despite me resting my computer. It has been occurring for months and I have been expecting a software update to fix the problem but no luck. Can TrendMicro please email me a solution. Thanks Louis Esposito
Photo of lesposito


  • 70 Points
  • Not impressed that software updates does not fix the problem.

Posted 2 years ago

  • 1
Photo of TM_VEN

TM_VEN, Employee

  • 1,222 Points 1k badge 2x thumb
Hi lesposito and Welcome to the Community!

Thank you for reaching us. We apologize if you are experiencing this problem with your Trend Micro Program. It is a known problem with the program and we release a hotfix for this issue. just click the link below to follow the instructions on how to use it.

[Hotfix] Scan hangs at 70% to 80%

Hope this helps and have a great day ahead!

Trend Micro HomeUsers Community
Photo of woodartisan55

woodartisan55, Champion

  • 8,472 Points 5k badge 2x thumb

Here's a reply from one of the Trend Micro techs from 4 weeks ago:

Thank you for letting us know about this issue that you encountered. Apologies for the inconvenience.

We have already created a workaround for this kind of issue. Please follow the steps below:

STEP 1: Disable Trend Micro Security

  • Press the Windows button and letter "R" both on your keyboard at the same time to open the Run Console
  • Once the Run Console is open, type: supporttool
  • Doing that will open the Trend Micro Diagnostic Toolkit. Once open, go to (C)Uninstall and then click on "5. Stop all components"
  • Wait for 3 minutes for the toolkit to disable the program.

STEP 2: Run Hotfix

  • Please click here to download the Hotfix.
  • Once the hotfix is downloaded, right click on the file and then select "Run as administrator".
  • Accept the License Agreement and click the Next button.
  • Click the Install button.
  • Click OK when a warning window opens.
  • Restart your computer.
  • Open the Trend Micro program on your computer and then replicate the issue by running another scan.

I hope this helps! Should you have any other concern, please do not hesitate to reach out to us.

I hope that it works for you. Good luck!!

Photo of TM_Pat

TM_Pat, Employee

  • 11,326 Points 10k badge 2x thumb
We'll close this thread now. Please create new topic here: https://en.community.trendmicro.com/tm_en/topics/new

This conversation is no longer open for comments or replies.