We are sorry to hear your experience. Can you tell me more about the details of the problem?
Are you using Google Chrome to access the website? And have you tried to use a different web browser?
Can you also check if there’s a pop-up notification at the top of the page that you need to allow the pop-up window so it can play the video? If yes, please read it carefully before you click Agree. There are instances that it only needs your permission to get this done.
If you need further assistance, please reply to this message and attached a screenshot of the issue.