II have Trend Micro on my IPAD air 2 but today a phishing email got through.. What am I doing or not doing wrong? Be kind I am a senior

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  • Updated 12 months ago
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I Trend Micro installed on my IPAD air 2 but today a phishing email got through.. What am I doing or not doing wrong? Be kind I am a senior
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Senior 1

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Posted 12 months ago

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TM_Kim, Employee

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Hi Senior 1!

How are you today? I hope you are doing very fine.

Thank you for contact us in the community.

Based from your problem description, your iPad Air 2 has a Trend Micro Mobile Security application installed in it and still, you have received a phishing email.

May I know where did you receive the phishing email? Is it from the Mail app of your device?

I also would like to know if you can also access your emails through Microsoft Outlook on a Windows computer?

Moreover, please be informed of the features of your Trend Micro Mobile Security. Please refer to the details below.

Features of Trend Micro Mobile Security for iOS Devices:

• It guards against identity theft and phishing scams.
• It backs up and transfers your contacts across different mobile platforms.
• It provides a secure browser which blocks fake websites.
• It blocks online advertising trackers from collecting your data.
• It enables private surfing to browser without recording a history.
• It includes convenient “reading mode”. 
• It safeguards your privacy on Facebook and Twitter.
• It helps locate a missing device using GPS, cell towers, or Wi-Fi.
• It monitors data usage.
• It offers SafeSurfing website filter for kids.
• It has Device Health Checkup to ensure your device is configured for optimum protection.

We will wait for your response so that we can help you resolve the issue immediately.

Thank you and have a great day.

Trend Micro Home Users Community
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Senior 1

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Hi, The email on my ipad was through my gmail app but this same email didn't make it through the Trend Micro Security on my PC so that's why I am wondering if I have done something wrong  or didn't do something on my ipad.
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TM_Ron, Employee

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Hello Senior 1!

Thank you for your response with this concern.

As for your concern, this is possibly because the Trend Micro software you have on your PC has the Anti-spam Toolbar enabled which would block spam emails detected by the software. The spam emails that will be blocked will be sent directly to your Spam folder created by the Trend Micro software.

The reason why it went through your gmail application in your iPad is because the Trend Micro Mobile Security for iOS devices doesn't have this specific feature. 

For more details about the Anti-spam Toolbar, please refer to the link below.

Using the Antispam Toolbar of your Trend Micro Security

Hope this information helps you.

Trend Micro Home Users Community
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