Ican't download trend mirco because of mcafee but when I try to unistall the program there is nothing to select to uninstall

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  • Updated 2 years ago
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Please help me I don't know much about computers but I can't uninstall something that is not there
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Ashley Phillips

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Posted 2 years ago

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J and N Larson

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McAfee has a removal tool. Go to mcafee.com and look for it. It should make this much easier.
Once you've done that, search for "mcafee" on your hard drive and remove anything left over.
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TM_Dianne, Employee

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Hi @Ashley Phillips and welcome to the community!

Thank you for posting your concern here. 

We understand that you are unable to uninstall McAfee for you to install Trend Micro program. Let me assist you on this.

Just to set your expectation, McAfee is another security software and they also have a support team to assist you to uninstall the program. But do not worry as we have a resolution posted on our Esupport site. Please see the link below:

Removing components of a previously installed antivirus program (McAfee)

Once uninstalled, you may then install your Trend Micro Maximum Security on your computer. For detailed steps in installing the program, please refer to the another link below:

Installing Maximum Security 2017

Also, upon checking your subscription here on our end, you are entitled to our Premium Support privilege wherein you get 24/7 support from our Premium Services Department. To contact Premium Support, see the link below:

Contact Trend Micro Technical Support

I hope I was able to address your concern. Thank you and have a great day! :)

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