I would like Trend Micro to stay active and continuously protect my Toshiba SatelliteL505 running Windows 7 and Trend Internet Security

  • 1
  • Problem
  • Updated 1 week ago
  • Solved
Trend regularly closes and often does not initiate at startup.
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peggylayne01

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Posted 1 week ago

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Max Slo, Champion

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-I'm not a Trend Micro representative-

Hello Peggy,
maybe that TM is running good but the icon in the taskbar is hidden by Windows. 

So please, do it for me when icon disappear:
Right click in taskbar and open Task Manager. You will see a screen with a lot of apps name, check if Trend Micro is here. 

HERE a video. How set wich icons are active in Windows 7 tasbar. 

Are you sure there are NOT other Security softwares that may conflict with TM? 
(Edited)
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TM_Joemar, Official Rep

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Hello peggylayne01,

Welcome to the Commuunity!

We are sorry to hear about this experience. Upon checking, you are using an outdated version of the Trend Micro program.
You may follow the steps on the link below to upgrade your program.

Installing Trend Micro Security purchased from Best Buy for Windows and for Mac

Let us know how it goes.

Regards,
Joemar
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peggylayne01

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Installed the updated version...so far so good!  Thanks.  How would I have known that an update is available?  
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TM_Pat, Official Rep

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Hi peggylayne01,

The upgrade is done silently by the Trend Micro Security software on your computer. And since you encountered an issue with it lately, it could've contributed  why it did not download the latest version.

We have just recently released the latest version of Trend Micro Security and the automatic upgrade is being deployed to users by region. 

Regards,
Pat