I will not pay this. I did not ask for it.

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  • Problem
  • Updated 5 months ago
  • In Progress
I am being charged for a renewal of Trend Micro. I haven't used that computer in months. I did not order a renewal. I want that charge reversed.
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  • 70 Points

Posted 5 months ago

  • 1
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TM_Neo, Employee

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Hi mistrcoffe and welcome to the Trend Micro Community!

I understand that you want to reimburse the automatic renewal charge on your subscription.

Upon checking your records here, I found out that your refund request was lodged by my colleague.

Please wait for 5 to 7 business days for the refund confirmation email.

Should you have further inquiries or concerns, feel free to post on this thread.

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