I was disconnected to my chat session. I have a session id, how do I reconnect?

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  • Updated 4 weeks ago
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Posted 4 weeks ago

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TM_Malik, Employee

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Welcome to the Home Users Community, nicholas.gulley102393!

Sorry, there's no way you can reconnect from chat session if it's already disconnected. You may refer on the system generated email sent to you after being disconnected from the chat session if you'd like to contact the support engineer via email moving forward. 

Also, you can just contact again via chat support then continue with a random support engineer. You can provide them the Session ID so that they can pull up the information on your previous contact.

Warm Regards...
(Edited)