I was disconnected from chat session ID 485165539.

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  • Problem
  • Updated 2 years ago
  • Acknowledged
  • (Edited)
My laptop died and I replaced it with a Dell pc with Micro 10.  When I tried to install my Titanium Maximum which I just renewed in September nothing happened, no auto start or instructions. 
Iya P. was helping me but we were disconnected.  Chat session ID 485164539.  My serial number for the disc is ****-****-****-****-****.   
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emmbi

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Posted 2 years ago

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Tom Emmelot, Champion

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Hi emmbi,

Never place a number in a public group!!!!!!!!
Look here, don't need that disk:
https://esupport.trendmicro.com/en-us/home/pages/technical-support/internet-security-2017/1115023.aspx?_ga=1.186910571.298793850.1478966651
Good luck,

Kind regards,
Tom
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TM_Claudia, Employee

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Hi Tom, thanks for helping! And you're right, people should never put their Serial Number in a public post.

Hi emmbi, I found that Iya has worked with you closely via Email for solving this problem. You also have been provided with the following instructions: Installing Maximum Security 2017

Hope the issue gets resolved soon!

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