I want to protect a new computer but don't want to upgrade yet .

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  • Updated 7 months ago
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if I upgrade before expiry date will the 2 years start from when previous expires or from date of upgrade ?
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Posted 7 months ago

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TM_Malik, Employee

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Hello s.searle . Welcome to the community and thank you for your inquiry!

If I understand you correctly, you would like to upgrade your current license before it expires. "Upgrading" your license means that you would like to add devices or duration to your subscription.

If you choose to upgrade from the renewal offers provided via email, the upgraded subscription's start date will begin from the previous subscription's expiration date. Otherwise, the remaining days on the previous subscription won't be carried over (purchased from retail, etc).

Please be informed that you will be provided a new serial number on the order confirmation email after your upgrade then you'll be needing to activate it. To activate the new serial number, there's no need to reinstall the program since the new serial number is for the new coverage of the same product but you can just change the serial number registered on the Trend Micro Maximum Security program.

Here's a knowledge based link for your reference on how to change the serial number: 
Changing the serial number of Trend Micro Security software

Thank you and have a wonderful day!

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