I want to download dash cam software from https://dashcamviewer.com/ for windows.

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  • Updated 4 weeks ago
I want to download dash cam software from https://dashcamviewer.com/ for windows.  Trend blocks it and says it may be ransomware. I have searched the web for reports on this but found no problems. How can download and use this safely please. I need it! It comes from an HTTPS site. Can I check out the software or quarantine somehow. Any advice welcome.
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neilcarpenter

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Posted 4 weeks ago

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Tom Emmelot, Champion

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Hi neilcarpenter

I dont know what your settings are (Parental Control on?)
But i can download it normal with TM Max security.

Kind regards,
Tom

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neilcarpenter

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Have you run it. The problem occurred when I tried to set up.
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Tom Emmelot, Champion

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Hi

The only reason that it is running in the folder shield protected folder!
Just click on trust this program and install just did that and all went well.

Kind regards,
Tom
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neilcarpenter

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Thanks Tom. It’s good to know it is my set up causing the problem. I wonder if anyone from Trend could chip in.
Best regards Neil
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Tom Emmelot, Champion

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Hi

If you are sure the file is safe and you dont have parental control on, what are the browser settings.
This are mine settings and i did not get blocked!



So tell me more or a screenshot.

Kind regards,
Tom

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TM_Kree, Official Rep

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Hello neilcarpenter and welcome to the Trend Micro Home Users Community!

Aside from Tom's suggestion you can also disable first the Folder Shield to allow the program to run in the computer or add it on the Folder Shield's Trusted Program's List then add the program again to the Trend Micro Exception List so the program will not detect it again.

Thanks Tom for the assistance.

Let me know how it goes.

Regards,<Kree>