I want to complain about phone call 'supposedly' from you wanting me to let a technician access my computer!

  • 1
  • Question
  • Updated 5 days ago
Photo of johnread35


  • 70 Points

Posted 5 days ago

  • 1
Photo of TM_Kree

TM_Kree, Official Rep

  • 1,196 Points 1k badge 2x thumb
Hello johnread35 and welcome to the Trend Micro Home User's Community.

We usually call our customers if there is an appointment for a call back to resolve an existing issue, that's the only time we call our customers. We also provide case numbers to our customers for a reference to a case. Can you tell me more about what happened?