I want a refund of my purchase

  • 2
  • Question
  • Updated 2 months ago
  • Answered
I don't like your virus protection, it slows up my computer and i do not want it. i purchased it on the condition that i could get a 30 day moneyback guarantee and now i want my money back
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davidsouthall

  • 70 Points

Posted 2 months ago

  • 2
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Amir

  • 3,556 Points 3k badge 2x thumb
Hi ,
Really ? 
What is you computer configuration ?

you always update windows ? before install Trend Micro , does use which AV ? first uninstall It ?!

Regards ,
Amir
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TM_Jean, Employee

  • 3,000 Points 3k badge 2x thumb
Hi davidsouthall and welcome to the Community!

Upon checking your order transaction, it shows that there is only AUD1.00 payment withdrawn from your account . You may check this with Digital River, Trend Micro's Online Merchant Partner. Here are their contact details:

Australia
1 300 730 160 
Email: trendmicro.apac-cs@digitalriver.com 
Support Hours: 24/7 

By the way, we would still like to help you with the initial concern which is in regards with the PC performance while the program is running. Just provide us more information such as a screenshot of the CPU, Memory, and Disk Usage via Task Manager. 

Trend Micro Home Users Community

(Edited)