I trust Trend, please help ?

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  • Updated 2 years ago
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Hi, we've got some serious virus on our pc's that apparently spread through mail but it wasn't picked up by Trend...please help. We were advised to load AVAST anti virus which apparently can pick it up and remove. I trust Trend, please help ?
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Posted 2 years ago

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Photo of Tom Emmelot

Tom Emmelot, Champion

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Hi dippenf

Welcome to TM Home users Community, a public site where volunteers try to help each-other , also there are TM Employees that can give answers, that is only at working hours. I am just a volunteer!

Can you tell us more:
OS/TM version/ Name of the virus, screenshot if it is visible!
What is happening.
Name of the mail.
Did you a full scan with TM?
Here from you,

Kind regards,
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woodartisan55, Champion

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Hi dippenf.  To the above from Tom Emmelot I'd also ask if you have turned on your website and email protections in your Trend Micro "settings"?  And DO make sure that you do a full scan as Tom said. Hope this all helps.
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Hi dippenf!

Thank you for posting your concern here in the Community! We would be happy to help you with your concern.

Just like what Tom and woodartisan55  asked and suggested, we would like to know more info about this.

1. What was the indication that there was a virus spreading through email?
2. Did you open an attachment from an unknown/strange sender?
3. Have you tried running a full scan?

Looking forward to your response! :)

Trend Micro Home Users Community

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