I took my pc to shop yesterday and he diagnosed it to have a virus What do I do now trend micro says its clean

  • 1
  • Question
  • Updated 2 years ago
Photo of tnt7609

tnt7609

  • 100 Points 100 badge 2x thumb

Posted 2 years ago

  • 1
Photo of tnt7609

tnt7609

  • 100 Points 100 badge 2x thumb
This reply was created from a merged topic originally titled trend micro says my computer has no threats but when I took it in yesterday I was....
Photo of TM_L

TM_L, Official Rep

  • 15,740 Points 10k badge 2x thumb
Hi @tnt7609, I understand your concerns.

For your question, as long as the Trend Micro program is running (there should be a small icon of Trend Micro in the system tray normally found in the lower right corner) then you should be protected from virus. 

Please refer to the steps below to check if there are any threats on your computer by performing a Full Scan first:
Running a scan using your Trend Micro Security software - refer to "Full Scan"

If Trend Micro still says its clean, please let us know why the staff of your PC shop diagnosed it infected with a virus? Any specific symptoms or strange things that have happened recently? Please provide a description or picture of your situation.

Once we understand more background, we'll be able to better assist you. Thanks.

Trend Micro Home Users Community

This conversation is no longer open for comments or replies.