I think that I just opened a ransom virus, can you help me?

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  • Updated 3 years ago
I opened a file attached to an email titled "fed ex". It opened to a screen that said that my files are now encrypted and that I would need to pay in bitcoin to get them unlocked. Any suggestions?
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Posted 3 years ago

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Photo of Jhja


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I found this, but maybe better wait until a Trend Micro staff reply before using it.

Photo of TM_Claudia


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Hi pastordavid, sorry for the late reply. We have free tools for you to against ransomware. Please follow the online help page and give it a try: 
Trend Micro Ransomware File Decryptor - to attempt to decrypt files encrypted by certain ransomware families.
Trend MicroTM Ransomware Screen Unlocker Tool
 - to eliminate Lock Screen ransomware from your infected PC.

If the tool does not work for you, we suggest contacting Call Support or Chat Support directly, and our team can work with you in-depth to investigate further and help you more efficiently.

Trend Micro Ransomware Hotline for North America: 1-877-558-7363 - Monday to Friday (5AM - 8PM PST)
Chat Support submission form: https://esupport.trendmicro.com/en-us/home/pages/technical-support/internet-security/prechat.aspx

Hope it helps!

Trend Micro Home Users Community

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