I think my ZTE 7.1.1 has been compromised or hacked .What should I do?

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  • Problem
  • Updated 7 months ago
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antoniosimmons726

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  • Frustrated

Posted 7 months ago

  • 1
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TM_X, Alum

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Hi antoniosimmons726

Are you able to elaborate on what happened to your device? Any symptoms of hacking -- e.g. sending or receiving unknown messages, new apps are installed without your knowledge, etc.? Please inspect if there are unfamiliar apps installed and uninstall them immediately.

^X
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antoniosimmons726

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I think my wife hacked me through using her wifi hot spot.Help please.
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TM_Ann, Official Rep

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Hello antoniosimmons726,


Can you provide us some details about your device being hacked by your wife? 

Thank you! 

- Ann 
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antoniosimmons726

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I needed her hot spot access so she used my phone to access it.She had to do something else.
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TM_Cha, Employee

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Hi antoniosimmons726,

What happened to your phone after your wife had accessed it? Have you encountered any of the symptoms mentioned by TM_X above -  e.g. sending or receiving unknown messages, new apps are installed without your knowledge, etc.? 

~Cha
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antoniosimmons726

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My wifi being controlled along with me being logged out of certain websites or me being stalled access in chatrooms.
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TM_Cha, Employee

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Can you still manage to log in to the websites that have been logged out? I suggest you also update your passwords to make sure that you are the only one who has access to your accounts. It is possible that there is only limited time access that is why you are being stalled access in chatrooms. 

~Cha