I think I am being hacked

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  • Updated 3 weeks ago
I have a Dell Desktop Computer.  Windows 7 Professional OS.  Trend Micro Maximum Security.

About a year ago I thought I was calling Microsoft Tech Support.  The technician had an Indian accent.  They took control of my computer remotely and fixed the problem.   He said that since my program was "out of warrantee" I had to pay.  The payment included a year of continued tech support.
  Last night my computer was giving me trouble.  Programs would not respond.  I could not log out of AOL.  Etc.  I finally unplugged my computer and my modem.  Things returned to normal.

Yesterday I received a call from the man with the Indian accent telling me that they detected that my computer was becoming unstable and that my IP address had changed??  He said the only way to fix it was to upgrade my "security program" with them
Since I was not at home near my computer I told him that I would have to call him back.  When I looked for the number he had called me from it was listed as "No Caller ID"  . . . Unknown.

Could they have gotten through Trend Micro's protection on my computer?
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HOWARDS

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Posted 3 weeks ago

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Tom Emmelot, Champion

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Hi HOWARDS

This story is already 2 years over the internet.
MICROSOFT NEVER CALL YOU!!!!
So you  give those criminals 1 year ago permission to do all they want on your PC, because you let them do, TM could not do anything to protect you.
Still no money stolen from your accounts????
So if i was you, get from the internet and do a new install of your OS change all your passwords of all your accounts and sites. And never answer a call from Microsoft again.
Hope you stay safe!!

Kind regards,
Tom


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woodartisan55, Champion

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Hi HOWARDS. Tom E. is absolutely correct! The steps you have taken this second time are ones you should have taken the first time. Check that all of your financials have not been compromised or anyone has attempted to open accounts in your name (by checking your credit score you can usually find out this info.). I'd follow the advice above and make the changes Tom has said - and right away!
Good luck.