I seem to have to Trend versions running separately on my same device

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  • Updated 2 weeks ago
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I seem to have two versions running at the same time
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  • I may be double charged

Posted 2 weeks ago

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TM_Yanna, Employee

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HiĀ lseymour28,

Thanks for posting your concern here and welcome to the community!

It is not possible, nor is it normal, to have two Trend Micro programs on your computer. You can check the list of all your installed programs by pressing the Windows key on your keyboard, and while holding that, press the letter R. A Run window will appear, so please type "appwiz.cpl" into the box and select OK.

The list of programs should appear. Look for Trend Micro Maximum Security. If it appears twice on the list, please send us a screenshot.

We'll be waiting for your reply. :)