Is the data theft email protection working?

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  • Updated 5 months ago
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In the past when i signed into my gmail or on some websites i always got this message"trendmicro stopped data leaving your computer" the browser name(in this case google chrome) then it would say "email" I used to have to temporarily disable it to sign in to those sites. not that I minded. It showed me trend doing its job but recently in the last few days that stopped happening. I checked protection is enabled i even did scans to make sure. Is this behavior normal or should i be worried?
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hsfrotten

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Posted 5 months ago

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TM_X, Official Rep

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Hi hsfrotten, 

The message is due to the Data Theft Prevention (DTP) feature of the Trend Micro program which prevents the processing of internet data when your personal info (e.g. email address, credit card details) is being used by the website. The message stopped appearing due to any of the following: 
  1. Data Theft Prevention feature is turned off.
  2. The information that you want to protect is not appearing on the websites you're trying to access.
To check if DTP is turned off, please follow below instructions: 
  1. Open the Trend Micro main console.
  2. Click on the Privacy tab. 
  3. The configuration of DTP is shown on its left. If it is indicated that it is Off, click on Configure to turn it on. 
Let me know how it goes. ;) 

^X