I renewed 3 computers, but now only have one. May I get a refund on the other two?

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Posted 3 months ago

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TM_Yanna, Employee

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Hi hrdyer,

Thanks for posting your concern and welcome to the community!

I have checked your active subscription and it will expire on 12/24/2018. 

The renewal that you've purchased is for your whole subscription, which has space for three devices. Therefore, the renewal has extended the protection for all the three PCs under that particular subscription.

Unfortunately, it is not possible to renew only part of your subscription. Should you wish to buy a new subscription that is good for only one device, you may check out the offers for new subscriptions at our online store and once your newly-purchased license has been activated, we can just disable your three-device subscription and transfer the remaining days onto your new one. 

Hope this helps!

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