I purchased yesturday, but it shows a 2014 copyright and nothing activated on your sight

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  • Updated 1 year ago
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new version shows up old version
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rdun1

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Posted 1 year ago

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woodartisan55, Champion

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Hi rdun1. If you have your code given at purchase (it should be 20 place alpha numeric) you should be able to at least check, if not download the latest version from here, I believe:

http://downloadcenter.trendmicro.com/index.php?regs=NABU&clk=latest&clkval=4958&lang_loc...

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TM_Jabi, Employee

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Hi rdun1 and welcome to the community! 

Thanks for asking here! 

Have you tried installing the Trend Micro program and used the new serial number already? If not, please click this link to see the steps on how you can do that. 

I hope this helps! 

Should you have further inquiries, please do not hesitate to comment below so we can provide our insights and help you.

Have a wonderful day! 

Trend Micro Home Users Community
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rdun1

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yes, it loaded a 2014 version, the web site on instructions dousnt even exist
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rdun1

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ps, new version has no serial no#
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TM_VJ, Employee

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Hi rdun1,

May I ask, where did you buy the new subscription ? Kindly provide the first four letters of the new purchased subscription so we can check it also the link where you download the program.

By the way the serial number is the same as the activation code. with a format of 4 letters and 16 numbers ( XXXX-XXXX-XXXX-XXXX).

Trend Micro Home Users Community
(Edited)
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TM_Jabi, Employee

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Hi woodartisan55,

Thank you for sharing your answer to  rdun1's question. We do appreciate your help here in the community! 

Trend Micro Home Users Community