i paid for my renewal and today they said i have to renew it cause it expired. I paid it on March 19th...$54.36.

i paid for my renewal and today they said i have to renew it cause it expired. I paid it on March 19th...$54.36. Please correct that or i'll have to try some other protection

lawmaker000

80 Points
frustrated

Posted 7 months ago

7 months ago

TM_Jean

3,020 Points

Hi lawmaker000 and welcome to the Community!

I apologize for what you have experienced. Upon checking your subscription, it shows that it is still valid until next year. Since your subscription is from Best Buy, if you have any concern why you still got an email that you need to renew, I would recommend that you contact them for clarification. You may refer to the contact detail below.

Best Buy:

1 800 433 5778

Should you have any concern regarding the software, feel free to post it here. We would be happy assisting you.

Trend Micro Home Users Community

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i paid for my renewal and today they said i have to renew it cause it expired. I paid it on March 19th...$54.36.

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