I need help with ourluckysites.com.

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  • Question
  • Updated 7 months ago
  • Answered
  • (Edited)
I have malware problem - my search engines were high jacked by "www. ourluckysites. com". I have all newest PcCilin installed with daily updates. It does not "see" this malware or delete it. How can I get rid of it?
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kobus

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Posted 1 year ago

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TM_Ian, Employee

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Hi @kobus and welcome to Trend Micro Community!

Thank you for posting your concern here.

We regret to hear this issue that you are having on your PC. 

Upon checking, ourluckysites website is a browser hijacker. Just to verify, can you provide us the answer on the following questions:

1. On which browser do you encounter this issue? Is it on Google Chrome? Mozilla Firefox? Internet Explorer? Microsoft Edge?
2. When did you start encountering this issue? Did you happen to have visited a website or installed any program before you encounter this issue?
3. Does the website redirection happens upon opening the browser or does it only appears while you're browsing on the Internet?

For the workaround, we will be asking you to reset your browser's settings to remove the extensions and add-ons that the website has installed on your browser. Please click the link below for instructions:

Resetting your web browser for performance and website redirection issues

Once you reset your browser, check if you will still be redirected to www. ourluckysites. com.

We will be waiting for your updates and we hope this helps. Let us know if you have further inquiries or concerns.

Have a great weekend! :)

Trend Micro Home Users Community
(Edited)
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claudiu_botezatu

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I thought we are not suppose to post "clickable" links on the forum, for security reasons:

"Upon checking, www. ourluckysites. com is a browser hijacker"
(Edited)
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TM_Ian, Employee

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Hi @claudiu,

Thank you for the reminder. We have already updated our post to avoid others from clicking malicious websites.

Thank you and should you have any concerns, please let us know.

You have a great weekend! :)

Trend Micro Home Users Community
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claudiu_botezatu

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Mine is still "clickable", also yours.....
(Edited)
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TM_Ian, Employee

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Hi @claudiu,

Updated your comment as well.

Thank you :)

Trend Micro Home Users Community
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kobus

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I have sorted the problem with Malwarebytes and HitmanPro. 
Ian thanks for assistance
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Jhja

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I was about to suggest that before I saw your reply. :)

Unfortunately traditional antivirus won't protect against that kind of threats, that's  why Malwarebyte is good to have.
(Edited)
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barrysolomon3

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Is malwarebyte a product that trend micro sells?
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kobus

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Trend Micro will require you to uninstall Malwarebyte when installing Trend Micro
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TM_JK, Employee

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Hi kobus,

You are welcome. It's our pleasure to help you.  Please feel free to contact us anytime when you need help for Trend Micro products in the future. We hope you also have a wonderful week ahead.
Trend Micro Home Users Community
(Edited)

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