You can install Password Manager (Direct Pass) on as many devices as you want to but using only one login account. For your issue, please follow the instructions below to download and install Password Manage:
Please try and let us know if this resolves your issue.
Also, thank you for being a subscriber of our premium support service! Premium Service Plan gives you 24x7 priority access to a Trend Micro support specialist. For the problem you're having, you can optionally call the Premium Service hotline directly to speak to someone live, who is also equipped with advanced tools to quickly diagnose and resolve your issues. Please find the premium service phone number in the "Call Premium Support" section in this page.