I keep getting told to update my software but everything's up to date -

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  • Updated 11 months ago
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I keep getting told to update my Trend software, but then also it's then telling me it's up to date. The red cross on the icon is present, I check for updates, told I'm all updated, the red cross disappears, then in a minute or two reappears...
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barkingspidertheatre

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  • bored - don't have time for this

Posted 12 months ago

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TM_Kiko, Employee

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Hello there barkingspidertheatre ! Welcome to the community!

We understand that you are receiving constant reminders to Update your Trend Micro program. Allow me to help you with this.

I have checked your account and it seems that you are not yet using the latest version of the Trend Micro program on your Mac. Can you clarify if what you are seeing is a notification to Upgrade or Update? There is a difference among the two and doing the manual Upgrade might do the trick for your problem.

You may check this link for more details in Upgrading your Trend Micro protection for your Mac.

Get the Free Upgrade Now!

The steps are pretty much straight forward but we are more than happy to help you with anything if the need arises.

I hope this helps.

Trend Micro Home Users Community
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gbdavis

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I a m told that my security service is not active and I must connect to the internet. I am connected. As directed I go to a re-start and the same message reappears. Help
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TM_JustineM, Employee

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Hi gbdavis and thank you posting in this community.

May I know if tried to do the steps that my colleague has provided on this thread? If not please try to do it now and check if the issue still persist.

We will wait for your reply if everything is working again.

Thank you and have a great day!

Trend Micro Home Users Community
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create

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I have the same issue. The icon has a red cross and only gives me two options - 'Update now...' and 'Open help...' I click Update now and it says up to date, then the cross appears again straight away. It doesn't give me any other options to get further to follow your instructions. It's very frustrating. Please help.
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TM_Ian, Employee

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Hi @create,

Upon checking, your Trend Micro Antivirus for Mac is outdated. Please upgrade it to the latest version to resolve the issue.

You may refer to the steps below:

Get the Free Upgrade Now!

We hope this helps!

Thank you and happy weekend!

Trend Micro Home Users Community
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create

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Hello, no it doesn't help :( I am following the instructions to get the Free Upgrade but can't even get into Trend Micro to get to the first step to find my serial number. See attached screen grab. Only options are Update Now or Open Help. This is not usual - it normally has all the options as in your instructions to Upgrade. I recently upgraded my MacOS to High Sierra (a week ago) but not sure if that has anything to do with it? I heard there was a security breach with that OS upgrade and coincidentally now, my Trend Micro is not working right. Can you please advise?
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TM_Victor, Employee

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Hi create,

Regarding the issue that you are encountering, it is possible that some of the Trend Micro program components have been affected by the recent update of the Mac OS. I suggest to perform the steps below to resolve the problem.

1. Complete uninstall of the Trend Micro Antivirus for Mac on your device. You may access the link Uninstalling Antivirus for Mac to perform 1 of the options suggested to remove the possible corrupted Trend Micro program.

2. Installing Antivirus for Mac 

We hope to hear from you soon!

Trend Micro Home Users Community
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gbdavis

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 computer is a dell xps m 1530 running windows 7
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Tom Emmelot, Champion

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Hi gbdavis,

my advise is reinstall the product!

Kind regards,
Tom
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TM_Ian, Employee

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Hi @gbdavis!

Upon checking, your 3 PCs that use Trend Micro still have outdated Trend Micro version. We advise that you install the latest version of the program. Please click the link below for instructions:

Installing Trend Micro Security purchased from Best Buy for Windows and for Mac

We hope this helps!

Have a great day! :)

Trend Micro Home Users Community

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