I keep getting pop up to download updates even though I just downloaded the update.

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  • Updated 1 year ago
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I keep getting pop up to download updates even though I just downloaded the update. I am having issues with microsoft office as well wondering if problem with TM. Using windows 10  and Office 2013 TM version 2016
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mcbees

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Posted 1 year ago

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TM_JB, Official Rep

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Welcome to the community @mcbees!

Based on your description, it is possible that there might have been an error with running the update. I also saw on your account that two of your machines are running the 2017 version while the third one is using the 2016 version. If your current computer is running the 2016 version then you may want to upgrade to the 2017 version as shown below:

Installing Maximum Security 2017

Now you may want to check first if you are actually running the latest version below following the steps above.

1) Open your Trend Micro program.
2) Click on the picture of a human head at the upper right corner.
3) Click on "About the Software".

It should show you the version as 11.x.xxxx for 2017 and 10.x.xxxx for 2016 version.

If it says 10.x.xxxx then install the guide listed above. If it says 11.x.xxxx then follow the guide below instead:

"Unable to install the update. Please try again later" error message appears when clicking the "About the Software" button of Trend Micro Security

You may directly go to OPTION 3: Delete the corrupted update file and follow it from there.