I keep getting expiry emails

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  • Updated 2 years ago
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I have renewed my Maximum Security subscription but I still keep getting emails telling me it is about to expire. When I log into my account t it says I am paid up to 13 November 2018. Why do I keep getting the emails?
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mike.d.best

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Posted 2 years ago

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TM_Claudia, Employee

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Thanks for renewing our Maximum Security! I've checked you account information, and found that you've renewed your subscription on 10 November 2016 and the expiry date will be 13 November 2018. 

After renewing and receiving an Order Confirmation email, your subscription will extend within 24 to 48 hours, so it's possible the expiration mail was sent before the new subscription auto-activated. 

If you still keep receiving expiration emails, please let us know, and we'll modify it for you on our end. 

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