I just paid for this app and it still says that it has expired

  • 1
  • Question
  • Updated 12 months ago
  • Answered
Photo of Dan.matz


  • 70 Points

Posted 12 months ago

  • 1
Photo of TM_Malik

TM_Malik, Employee

  • 2,776 Points 2k badge 2x thumb
Hi @Dan.matz and thank you for posting here on our Community!

I understand that you purchased an app but still getting notifications that it's expired.

If you may be referring to the Trend Micro Mobile Security app, please try signing out and then signing in (Settings > Setup Account) using the same account you used for the purchase. Once that's done, please check if the expiration date has been extended to confirm that the paid version has been activated.

By the way, may I ask if this is for iPhone, iPad, or for Android mobile devices?

If issue persists, you can contact our Chat Support anytime for further help and for faster resolution.

Thank you and have a great day!

Trend Micro Home Users Community