i just installed Trend Micro Internet Security on my Microsoft surface pro. now my camera and stylus pen wont work. Help.

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My camera and stylus pen will not work with my Microsoft Surface book - might my anti-virus software be blocking it? If so, how do I fix?
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mollykat34

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Posted 2 years ago

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Thank you for purchasing our product! Regarding your situation, let's isolate to make sure the blocking is not due to Internet Security. Please check if this message is displayed after you temporarily disable Internet Security. We have a support document that explains how to do this:
Disabling or enabling your Trend Micro Security software

Please don't forget to enable your Maximum Security after the confirmation.

If the blocking is due to Internet Security, please check out this article for step by step directions on how to add programs on exception list:
Configuring the Exception List of Trend Micro Security software - refer to "Add Programs Or Folders"

After adding the two programs you mentioned on exception list, the programs still not work, if there are blocking message, please provide a description or picture of it, we'll assist you as soon as possible. Thanks!

Trend Micro Home Users Community

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