Thank you for purchasing our product! Regarding your situation, let's isolate to make sure the blocking is not due to Internet Security. Please check if this message is displayed after you temporarily disable Internet Security. We have a support document that explains how to do this: Disabling or enabling your Trend Micro Security software
Please don't forget to enable your Maximum Security after the confirmation.
After adding the two programs you mentioned on exception list, the programs still not work, if there are blocking message, please provide a description or picture of it, we'll assist you as soon as possible. Thanks!