I installed Trend on our Surface Pro I tablet that has two users. I am the admin and she is a user. Everything shows up on my user section but no Trend shows up on her side. Do I have to install it for both users separately? Why doesn't it appear under her user section?
I understand that you want to know why the Trend Micro doesn't show on the other user account of the computer. Let me help you with this.
When you install the Trend Micro program on the Administrator account, it should be automatically installed on other users of the account but it depends on how you have set up the profile of the other users on that computer. Kindly try to login to the second user profile on your computer and click on the Windows button on your keyboard together with the letter "R" then it should open up the "Run" window and just type in "msconfig" and press Enter. Once the "System Configuration" window is open, go to the "Startup" tab and check if your Trend Micro program is visible there.
Also to further isolate the issue, kindly first try to create another user profile on that computer and check if the Trend Micro program will be visible.
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