I have two licenses, only one computer updated

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  • Updated 9 months ago
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I have two computers, both running Windows 7 64bit.  I have two internet security licenses.  Only one machine updated to version 12, the other is at the previous version.  What's going on and what do I do about it?
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Posted 9 months ago

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TM_RalphyT, Employee

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Official Response
Hi johndoty and welcome to our community!

Thank you for posting your concern here. Allow me to help you with this.

As I have checked your account on our end, I was able to verify that you were able to install the latest version on your first computer but for the other computer, the Trend Micro program installed on that one is still outdated.

With this, you may visit the link below to guide you in upgrading to the latest version of the Trend Micro software:

Installing Internet Security

Moreover, if you will be encountering an error message that says "Too many installations", you may visit the link below:

“Too Many Installations” error message appears when activating your Trend Micro Security software

After following all the steps on those links, your issue must be resolved.

Thank you and have a great day!

Trend Micro Home User Community