i have tried to do a full scan multiple time It always hang or gets stuck @ 41 %, I left it for 12 Hrs.

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  • Updated 1 year ago
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I have tried to run Full scan many times. The scan stops/Hangs @ 41 % each time. This time I left it run for OVER 12 Hours. I have a HP Pavilion Notebook, DV7, AMD dual core processor,2.20 GHZ and 4GB Ram. I am Using W7 Home Premium SP1 64 bit system. My Version is Trend Micro antivirus , full version, 10.0.1288.MS Scandisk find no problems.


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twwski

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Posted 2 years ago

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swanro

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Mine does the same for some reason once my computer goes to sleep mode it stops so I now always run the full scan in the background whilst I'm working and it does a full scan
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twwski

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Thanks, but I have sleep mode turned OFF.
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TM_Claudia, Employee

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Hi swanro, thanks for sharing your experience! 

Hi twwski, sorry for the late reply. The scan hangs issue may due to high CPU usage or locked/corrupted file, and we have a help article that addresses this issue. Please give it a try:
Scan does not finish and you cannot turn off Trend Micro Security software

After performing the above actions, if the problem persists, please send us a screenshot and describe the problem in detail, so we can understand more background before recommending other solutions. 

Trend Micro Home Users Community
(Edited)
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campoe

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Claudia, can you please review the link above. Not working
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erza, Official Rep

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Hi campoe,

This has been fixed. Thanks for reporting.

^erza
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TM_Claudia, Employee

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Thanks, campoe and erza : )