i have trend micro installed how do i uninstall mytransitguide off this computer

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  • Updated 1 year ago
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i believe mytransitguide is a virus and would expect trend micro to remove it asit seems to be taking over my computer
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margaret.stevens1

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Posted 1 year ago

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TM_Cj

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Hi @margaret.stevens1 welcome to Trend Micro Community!

I understand that you need help in removing mytransitguide. Let me help you with this.

This program is counted as grayware. Most of grayware needs user intervention to install and they are exploiting the end user license agreement of valid or legitimate software that's why we are unable to proceed with deleting or stopping them from being installed because if we do, we might face legal liabilities but no worries since you are the one who requested to remove it so we will be assisting you in removing this grayware.

Kindly follow the steps below:
1. Open up the Control Panel of your computer and go to Installed apps/programs
2. Look for the MyTransitGuide and try to uninstall

Afterwards, please open up your web browsers and check on the extensions for the MyTransitguide and remove it from the extensions.

Please let us know the results after carrying out the steps above.

Thank you and have a great day!

Trend Micro Home Users Community
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sloshnmosh1

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Lol!  I TOTALLY misread the word "grayware".....
(I won't say what I THOUGHT it read)
I thought at first you were making fun of the user.
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margaret.stevens1

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tried to uninstall in control panel was not listed in programs list
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TM_Malik, Employee

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Hi @margaret.stevens1

Thank you for your reply!

Can you please provide any information regarding how would you come up with the idea that the MyTransitGuide program is installed on your computer? You can send a screenshot to make us further understand the situation so that we can provide a suitable solution. You also mentioned that the program seems to be taking over on your computer, kindly elaborate that a bit further as well.

Thanks so much!

Trend Micro Home Users Community
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Jhja

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I did a search and found this:

"Free software is the commonly way used to get MyTransitGuide installed on the computer without being notice by users. MyTransitGuide can easily be obtained online as it is often bundled with such type of program. Once loaded, internet users may surf the web with too much trouble. More so, this adware may also threaten the computer security and user’s privacy."

Hope you can use this guide.
https://www.im-infected.com/hijacker/uninstall-mytransitguide-toolbar.html
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margaret.stevens1

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no idea how it was installed dont know how to send screenshot sorry
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TM_Malik, Employee

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Hi @margaret.stevens1

Thank you for your reply!

Kindly refer on the link below on how to take a screenshot and then when you post a comment on this thread, please click on the camera icon to select a picture from your computer.
Kindly elaborate or provide more information about the issue like is this encountered on your web browsers, do you receive a pop up, etc.


Thanks so much!

Trend Micro Home Users Community

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