I have Trend Max and I was hit with Ransom Ware last night.

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  • Updated 1 week ago
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I couldn't stop the alert so I shut down my laptop, Rebooted and cleared casche and did a full scan. How do i know if Trend protected my computer or whey did I even get a Ransom Ware in the first place. You should have something that 'pops up' saying I was protected from tha attack.
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foto100

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  • worried I was attacked but can't find it.

Posted 1 week ago

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TM_Malik, Employee

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HiĀ foto100,

Sorry for encountering this problem but can I confirm if this is something similar with receiving a sudden pop up alert while browsing the internet and advises you to call a particular number? If so, you have just encountered a common scam pop up message and you will be able to close the alert by closing it via the Task Manager.

By the way if in case you are infected by a ransomware, all of your personal files will be encrypted. Does this symptom manifest on your computer?

For that, please make sure that you uninstall all potentially unwanted programs and incompatible programs on your PC. After that, you may perform the steps on this link.

Please advice us if you encounter the same problem.