I have renewed my trend and when I try to do a full scan, it only gets to 5% and closes.

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I have renewed my trend. When trying to do a full scan, it only goes to 5%
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Tiger

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Posted 4 weeks ago

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Tom Emmelot, Champion

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Hi Tiger


Welcome to TM Home users Community, a public site where volunteers try to help each-other , also there are TM Employees that can give answers, that is only at working hours. I am just a volunteer!


I quote a TM employee that solved a other customer with the same problem.

To help you resolve this issue, kindly restart the components of the Trend Micro program. Please follow the steps below.
Disabling Trend Micro Security:

1. Right-click the Trend Micro icon from the System Tray.
2. Select Exit.
3. Wait for Trend Micro's System Tray  icon to disappear.
4. Wait for 30 seconds.

Enabling Trend Micro Security:

1. Open the Trend Micro Diagnostic Toolkit To open: Click Start > All Programs > Trend Micro > More Tools and Help.
2. In the Diagnostic Toolkit window, click the Uninstall tab, then click Start All Components.

After doing the steps above, kindly run a Quick Scan again on your Trend Micro main console

Hope this helps.

If the problem still persists, please let us know so we can assist you further.

Kind regards, 
Tom
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TM_Malik, Employee

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Thank you so much for helping, Tom. :)

Hi Tiger, sorry for our late response and sorry for the trouble. For troubleshooting, it's best to run the Quick scan first... once it completes the Quick scan without problems, you may then run the Full Scan. Kindly monitor the CPU usage and what files are being scanned at 5% of Full Scan so we can analyze what might be the problem.

Also, make sure to uninstall any other security programs since it may conflict with Trend Micro. For now, let us know if you need further assistance. Contacting our Technical Support is also another option

Regards,
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Tiger

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Thank you Tom, I tried that and it didn't work :( thank you for trying.
Funny enough, it is scanning at 5% Program files trend micro when it stops and trend has to start again.
It's only been since i renewed trend that I have had this issue, I don't have anything that would be conflicting with Trend as I have been using it for years.
CPU is only at 9 - 39% while the scan is running.
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Tom Emmelot, Champion

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Hi Tiger

Is the Quick scan working well? 
Can you see what it is scanning at the point of 5% ? 
Here from you.  
  Kind regards, 
Tom
(Edited)

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