I have renewed my subscription but I am still getting popups asking me to renew. How do I get rid of this?

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  • Problem
  • Updated 9 months ago
  • Acknowledged
Photo of anniewarn11


  • 70 Points
  • annoyed

Posted 9 months ago

  • 1
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TM_Pat, Employee

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Hi anniewarn11,

Sorry to hear about this.

I checked your account and it shows here that you have already activated your new serial number. For the other devices that you have, you will need to enter your new serial number in the Trend Micro program to extend the subscription. You may open this link for the instructions on how change your serial number: Changing the serial number of Trend Micro Security software

If you have more questions, please let me know.