I have removed Trend Micro from my computer and all starup delays have disappeared

  • 1
  • Problem
  • Updated 2 years ago
  • Acknowledged

After using Trend Micro for 17 years I have removed it from my current windows 10 PC.  All the extensive start up and running delays have disappeared, media player starts immediately, explorers don't hang.  Must have been fighting this for years and it was Trend Micro.

I am using Windows Defender as my virus protection despite all the ho-hum from the web and third party suppliers.

You may be able to tell I am very disappointed with Trend Micro having been a loyal user for all those years.

Photo of Greg


  • 20 Points
  • very happy - NOW

Posted 2 years ago

  • 1
Photo of TM_JustineM


  • 3,774 Points 3k badge 2x thumb
Hello Greg and welcome to the community.

We apologize for this inconvenience that you are having with our program. There are several factors that are in play that is why you are experiencing this issue. Please allow us to troubleshoot so that we can check why your computer is acting this way. Please click on this link for you to follow steps from our support page.

Slow pc performance due to high CPU or memory usage of CoreServiceShell.exe

If you are still experiencing the same issues, you may contact our support for a more intensive troubleshooting, here is the link.

Contact Trend Micro Technical Support

Pleaselet us know if the solution works for you.

Thank you!

Trend Micro Home Users Community

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