I have ransomware that will not go away. hlp pls

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  • Updated 5 months ago
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ransomware that will not let up. on Lenovo and pops up on all servers.
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ahimsainc

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Posted 5 months ago

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TM_Iya, Employee

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Hi ahimsainc,

Have you checked your files if any have been encrypted? May I know the file extension? If it's in the list, you may try to use our Trend Micro Ransomware File Decryptor Tool and follow the steps from the page on how to run the File Decryptor Tool.

Not to invalidate your statement that you experience a ransomware, but based on previous contacts on us, there is a big possibility that what you are seeing is a scam. It is better if you can provide us a screenshot of the pop ups that you can see on your desktop so that we can double check it for you.


Have a good day!


~Iya
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claudiu_botezatu

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 "..Lenovo and pops up on all servers"

I would say , we need help on different level if this affected your servers.
Not on a forum.